Privacy Policy

Last updated: July 2026

At The Leak Finder we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or contact us.

Who We Are

The Leak Finder
Registered Address: 96 High Street Godstone Surrey RH9 8PD
Telephone: 020 4617 2971
Email: info@leakfinders.uk

We provide professional leak detection services throughout the UK.

Information We Collect

We may collect and process the following personal information:

  • Your name
  • Your email address
  • Your telephone number
  • Your address (where provided)
  • Details of your enquiry
  • Technical information such as your IP address, browser type and device information through cookies and Google Analytics.

How We Collect Your Information

We use your personal information to:

  • Respond to your enquiries
  • Provide quotations and information about our services
  • Arrange appointments where requested
  • Improve our website and customer experience
  • Monitor website performance using Google Analytics
  • Comply with our legal obligations

We do not sell or rent your personal information to third parties.

Legal Basis for Processing

Under UK GDPR, we process your personal data on one or more of the following legal bases:

  • Your consent
  • Performance of a contract or taking steps before entering into a contract
  • Compliance with legal obligations
  • Our legitimate interests in operating and improving our business

Google Analytics

Our website uses Google Analytics to help us understand how visitors use our website. Google Analytics collects information such as pages visited, time spent on the website and general geographical location based on IP address.

This information is anonymised where possible and is used solely to improve our website and services.

You can control cookies through your browser settings and through our cookie consent banner.

Cookies

Our website uses cookies to:

  • Ensure the website functions correctly
  • Measure website traffic
  • Improve user experience
  • Analyse website usage

You can choose whether to accept or reject non-essential cookies when you first visit our website.

Sharing Your Information

We may share your information with trusted third-party service providers who help us operate our website or business, including:

  • Website hosting providers
  • IT support providers
  • Google Analytics

These organisations only process your information on our behalf and are required to keep it secure.

We may also disclose information where required by law.

How Long We Keep Your Information

We only keep personal information for as long as necessary for the purposes for which it was collected, or to meet legal, accounting or regulatory requirements.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information where appropriate
  • Restrict or object to certain processing
  • Request transfer of your information where applicable
  • Withdraw your consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

The Leak Finder
Email: info@leakfinders.uk
Telephone: 020 4617 2971

Complaints

If you are not satisfied with how we handle your personal information, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.

Website: https://ico.org.uk
Telephone: 0303 123 1113

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised update date.

Get In Touch

Let's Work Together

Contact our team today to discuss your requirements.
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Frequently Asked Questions

Answers to your most common questions about our services.

How can I contact Leak Finders

You can contact us by phone, by completing the enquiry form on this page, or by requesting a free quote online. Our team is available to answer your questions and book your appointment as quickly as possible.

What information should I have ready when I call?

It helps to have your property address, a brief description of the issue (such as damp patches, low pressure, or a rising water bill), and your preferred appointment dates to hand. This allows us to match you with the right engineer and book your visit efficiently.

How quickly will you respond to my enquiry?

We aim to respond to all online enquiries within a few hours during business hours. For urgent situations, we recommend calling us directly so we can arrange a same-day or next-day appointment where possible.

Can I request a free quote through your contact form?

Yes. Simply complete the enquiry form on this page with details of your leak concern, and one of our team will be in touch promptly with a no-obligation quote tailored to your property and situation.

Do you offer emergency leak detection services?

Yes. We understand that leaks can cause serious damage quickly. We offer urgent response appointments and will always do our best to prioritise emergency situations. Contact us directly by phone for the fastest response.