
Finding a leak is only part of the solution. Our trace and access service accurately identifies the exact location of hidden leaks, reducing unnecessary damage during repairs. Using specialist equipment and proven techniques, we help expose leaks with minimal disruption while providing reliable information for restoration and insurance purposes.
*Please see our T&Cs page for more details.

✓ Insurance-Friendly Leak Reporting. We provide comprehensive reports suitable for supporting many Trace & Access insurance claims, including findings and recommended repair locations.
✓ Precise Leak Location. Our engineers accurately identify the exact position of hidden leaks to reduce unnecessary excavation and minimise reinstatement costs.
✓ Minimal Property Damage. Advanced diagnostic equipment enables us to trace concealed leaks without excessive disruption to walls, floors, ceilings or external surfaces.
✓ Comprehensive Detection Techniques. We combine acoustic listening, thermal imaging, tracer gas and moisture testing to provide reliable leak detection across a wide range of plumbing systems.
Early detection of water leaks helps prevent structural damage to your property, preserving its integrity and value.
Unaddressed leaks can lead to high water bills. Our services help you save on costs by fixing leaks that lead to water wastage.
By detecting and addressing leaks early, we help you avoid mold growth and associated health risks.
Reducing water wastage not only lowers your expenses but also contributes to environmental conservation.
Trace and access is the process of locating and exposing a hidden leak so that it can be repaired. It is often required by insurers before a claim is settled, and involves specialist equipment to trace the leak source without unnecessary property damage.
Many home insurance policies include trace and access cover. We provide a comprehensive written report and photographic evidence to support your insurance claim, and we work closely with insurers and loss adjusters to ensure a smooth process.
The duration depends on where the leak is and how accessible your pipework is. Most trace and access visits are completed within 2–4 hours. We will always explain the process and expected timeframe before starting work.
We aim to keep disruption to a minimum by using non-invasive detection methods first. Where access is unavoidable, we make only the smallest opening necessary to locate and expose the leak, and document everything thoroughly for your records.
Once we have located the leak, we provide you with a detailed report including the exact location, cause, and photographic evidence. You can then use this report to proceed with repairs and, if applicable, to support your insurance claim.

We are proud to work alongside Aspray, a top property damage insurance management firm. Together, we provide swift, professional leak detection and a smooth, stress-free claims process for our clients.